What’s your biggest challenge in business?
“Like any property our greatest challenge is consistently offering the best service 365 days a year, which comes down to the right staffing, approach to service and always using the best quality products to tie the experience together.
We look at ourselves as more than just a hotel, a restaurant or conferencing venue; our visitors’ experiences are the sum of all the services we provide, and we always want them to walk away with the best. Because of the nature of the industry, it’s essential we consistently put out the highest service standard, otherwise we lose our market. Expectations are always on the rise in hospitality and competition is fierce.”
What's your advice on running a successful property?
“Attention to detail - it’s those smaller things that guests take away which really make an impact. Customised service, adapting to our visitors' needs, presentation and minor details around the property, it’s what makes an impact. Our bookings are a split of 80 per cent corporate and 20 per cent leisure tourism, so catering to both markets well is important.”
How has Bartercard helped you in business?
Bartercard has improved our business by increasing our sales revenue by more than $200,000 in the past 18 months. Consequently we’ve spent around $180,000 in renovations back on trade, without spending cash, including sourcing painters, all of our new signage when we rebranded to Mantra more than 12 months ago, and furniture. It’s also helped us provide a consistent, high-end service by adding value to our bottom line that lets us to save cash for other projects. Other benefits include attracting extra bookings to fill rooms off peak, and extra revenue you wouldn’t have if you didn’t accept the card.”
The Mantra Pavilion is located at 22-30 Kincaid Street, Wagga Wagga.