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Two Magic Words – Thank you

Written by Karen Nankervis on 27/03/2014 1:05:00 PM 0 Comment


The Law of Attraction, the Power of Gratitude – we’ve all heard about how powerful it can be in bringing abundance to our lives and to the lives of those around us.

Let’s take it back to its simplest form – two magic words – ‘Thank You’

Remember when saying ‘thank you’ used to be a minimum standard of politeness. Technology and the speed we now live in, is no excuse to stop using these basic courtesies. We shouldn’t assume that people know we appreciate them; we need to tell them.

First, think about how you say ‘thank you’ – is it robotic comment often tacked on the end of a conversation, or is it a sincere statement that you have taken time to think about and compose? When someone says thanks you – can you tell the difference? How do you feel when someone gives you a sincere ‘thank you’ rather than an unemotional grunt?

Is there a difference in how you say ‘thank you’ – in person, over the phone, by email, in a letter or card?
When it’s face to face, it is difficult to hide the effort we are putting into the gesture. Making eye contact and our voice tone reflects our intention. Have you ever experience the power of a ‘thank you’ when someone has stopped, looked directly at you and sincerely thanked you? I have a friend in a very busy role and I admire the way she can make me, and everyone else that she speaks to, feel as if I am the only person in the world right then and she is speaking to me from her heart. It’s definitely something to aspire to.

Sending an email to someone to thank them can still be very effective. We exist in a fast moving environment now and time is scarce. Emails are generally short and with an action purpose. When you receive an email that is purely to express appreciation, and has been written with sincerity, it STANDS OUT.

Taking the time to send a card, letter, or small gift; speaks volumes to the recipient. Cards for even important events are getting rarer; imagine how the recipient feels when they receive one purely to say ‘thank you’.
Your ‘thank you’ needs to be timely, given as soon as you can, not weeks later unless this is unavoidable. This adds to how valuable the person you are thanking will feel – they were important enough for you to make this time, not just an afterthought.

A good ‘Thank You’ needs to be personal and it needs to be specific, something like:
“Thank you Jim for all your efforts at today’s meeting. I really appreciated how you encouraged the others to participate in the brainstorming exercise. You certainly made it a huge success.”
In business, saying ‘thank you’ will give you a point of difference. It will demonstrate to your clients/customers and your team:

  • You have made the effort to thank them
  • You are grateful for them and you appreciate them
  • You realise that they could have chosen someone else
  • You want to nurture the relationship you have with them

Think about all the opportunities that you might be missing to say ‘thank you’ – when someone buys from you, pays on time, recommends you, etc., and when your team puts in an extra effort in any area. Why not consider using your trade dollars to purchase small gifts (or large ones!) to send with your ‘thank you’? Or have some personalised cards printed up, purely to express thanks.

What about the benefits to you of saying ‘thank you’ on a personal level? There are lots, of course, but the big ones are that (1) you’ll be happier, (2) you’ll maintain good friendships/relationships and (3) you’ll be less stressed. Three major benefits for just two magic words.

Are you feeling great now about saying ‘Thank You’

Then let me set you a little challenge.
In the next 24 hours, I’d like you to say ‘thank you’ to 3 people – that’s a sincere, personal, specific ‘thank you’. And then let me know how it went, how did you feel, what response did you get, and the big question – will you make it a habit?

You can join my Facebook page - and share on there.  Or email me at
Thank you for reading my article. It’s a topic very dear to my heart and I appreciate the opportunity to discuss it with you. I hope that it has set a ‘thank you’ spark in you that we can spread. I look forward to sharing your ‘thank you’ with you on Facebook or by email.

Writer: Karen Nankervis
Phone: 0407 261927
Karen Nankervis is The Simplification Strategist - working with small businesses to peel away the ‘other stuff’ and draw out what really needs to be done; saving them time and energy so they can get on with what they are really passionate about.

Her team at ‘My Beechworth Secretary’ provides a wide variety of administrative support to small businesses and individuals. Karen will shortly be launching ‘The Biz Box’, an online business resource website.


Topics: The important of saying thank you in business, Appropriate business etiquette

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